Find out how we communicate with the firms we supervise.
On this page 
Why we communicate with firms we supervise
We regularly communicate with the firms we supervise to set out our view of how firms and markets are performing. Our communications set out our approach and priorities and make clear our expectations of firms.
We issued some of the letters on this page before the coronavirus (Covid-19) pandemic, so our approach may change accordingly.
How we communicate
We use a range of different channels to communicate with firms. These include:
- sending letters to senior individuals in firms
- using social media platforms such as Twitter and LinkedIn
- publishing our monthly 'Regulation Round-up' email or 'Market Watch' newsletter
- proactively calling from our Contact Centre and supervisory teams
- hosting industry roundtable events
- senior FCA staff making speeches and
- engaging with firms at public events such as our 'Live and Local' programme
Portfolio letters
We supervise all firms as members of a portfolio of firms that share a common business model. For portfolio communications, we will set out our view of the main risks of harm in a portfolio, the action we expect firms to take, and what we will be doing to reduce the level of harm in that sector.
Where firms’ activities span multiple regulated sectors, they will receive a letter for the main portfolio they operate in. But firms should also review letters for other portfolios that may be relevant to their business and act on the expectations we set out.
To help them do this, here are the letters we have published so far by sector. We have not yet written to all portfolios.
We regularly review our portfolios and will make changes to our approach where appropriate.
Portfolio letters published by sector
| Sector | Portfolio | Portfolio letter |
|---|---|---|
| Wholesale Buy-Side |
Asset Management
Alternatives
Custody and fund services |
Our Asset Management & Alternatives Supervisory Strategy – interim update (2024) Asset management (2023) Asset management, custody & fund services and alternatives (Consumer Duty letter, 2023) Asset management (2020) |
| Wholesale Sell-Side |
Contracts for Difference (CFD) providers
Wholesale Brokers
Principal Trading Firms
Wholesale banks |
|
| Infrastructure & Exchanges |
Benchmarks
Credit Rating Agencies Repositories Exchanges Corporate Finance Firms Multilateral Trading Facilities and Organised Trading Facilities |
|
| Enforcement and Market Oversight | Data Reporting Service Providers | Data Reporting Services Providers |
|
Retail lending |
Consumer lending
Credit brokers Motor finance providers Retail finance providers Peer-to-peer lending platforms Building societies Credit unions Retail mortgage lenders Mortgage third party administrators Mortgage intermediaries Lifetime mortgage providers Credit reference agencies, and providers of credit information services Debt purchasers, debt collectors, and debt administrators Debt advice firms Mainstream consumer credit lenders Claims Management Companies Non-bank lenders
|
Credit unions, high cost lenders and mainstream consumer credit lenders (2024) Historic letters: High cost lending products (2022) Portfolio Strategy Letter to firms providing high cost lending products (2019) Mainstream consumer credit (2020) Implementing the consumer duty in mainstream consumer credit lenders (MCCL), (2023) Strategy for credit unions (2022) Implementing the consumer duty in credit unions (2023)
Peer-to-Peer Lending Platforms Mortgage Third Party Administrators Outsourcing to Third Party Mortgage Administrators Credit brokers (Consumer Duty letter, 2023) Credit Reference Agencies (CRAs) and Credit Information Service Providers (CISPs) (2020) Credit Reference Agencies (CRAs) and Credit Information Service Providers (CISPs) (Consumer Duty and portfolio letter, 2023) Claims Management Companies (CMCs) 2020 Claims Management Companies (CMCs) 2023 Mortgage Intermediaries (Consumer Duty letter, 2023) Mainstream Consumer Credit Lenders Mainstream Consumer Credit Lenders (Consumer Duty letter, 2023) Debt purchasers, Debt collectors and Debt Administrators Debt purchasers, Debt collectors and Debt Administrators (Consumer Duty portfolio letter, 2023) Credit unions (Consumer Duty letter, 2023) Debt advice firms (Consumer Duty letter, 2023) Mortgage lenders and administrators (Consumer Duty letter, 2023) Retail finance providers (Consumer Duty portfolio letter, 2023) Motor finance providers (Consumer Duty portfolio letter, 2023)
|
|
General insurance and protection |
Personal and commercial lines insurance
Wholesale insurance
Life insurance Funeral plans |
Personal and commercial lines insurance (2023) Historic letters: Personal and commercial lines insurers (incl. EEA insurers) - 2020 Personal and commercial lines insurers (incl. EEA insurers) - 2021 Personal and commercial lines insurance intermediaries Lloyd’s & London market intermediaries (including managing general agents) Price Comparison Websites (PCWs) Lloyd’s & London market insurers and others - 2020 Lloyd’s & London market insurers and other - 2021 Supervisory strategy for life insurers General insurance and pure protection firms (Consumer Duty letter, 2023) Life insurance (Consumer Duty letter, 2023) |
| Pensions & retail investments |
Advisers and intermediaries Platforms Wealth management Crowdfunders (investment) |
Financial advisers and intermediaries SIPP operators (2023) Consumer investments (Consumer Duty letter, 2023) |
|
Retail banking and payments |
Retail banks E-Money issuers Payment services firms |
Payment services firms and e-money issuers Payment services firms and e-money issuers (Consumer Duty portfolio letter, 2023) Retail banks and building societies (Consumer Duty letter, 2023) |
Other correspondence
We also write to the chief executives of firms when we need to address senior people in regulated firms about very significant issues that require quick action from the firms.
Search our Dear CEO letters.