How we are using the Consumer Duty

Read more about how we're using the Consumer Duty to set higher and clearer standards of consumer protection across financial services.

Examples of the Duty in action

Title	Date
FCA requests information from firms about delivery of their ongoing advice services and the Consumer Duty	February 2024
Retail banking Consumer Duty multi-firm work	December 2023
FCA writes to firms about the treatment of retained interest on customers’ cash balances	December 2023
Firms should strengthen anti-fraud systems and must treat victims of fraud better, review finds	November 2023
Guidance for crypto firms to help them comply with marketing rules	November 2023
Dear Chair of the Remuneration Committee letter 2023	October 2023
FCA calls on insurers to take action as it publishes latest fair value data	September 2023
FCA sets out initial findings on bank account access and closures	September 2023
Action needed to ensure good outcomes for later life mortgage borrowers	September 2023
FCA analysing lenders’ fair value assessments	September 2023
PS23/13: Introducing a gateway for firms who approve financial promotions	September 2023
Supporting consumers with pension transfers	August 2023
Financial Services & Markets Act 2023 gives FCA new powers to protect access to cash	August 2023
FCA analysis reveals there are fewer than 1 million interest-only mortgages outstanding	August 2023
FCA finds fund managers’ value assessments significantly improved, but still work to do	August 2023
FCA sets out 14-point action plan on cash savings	July 2023