We'll help you stay informed about financial services in the UK. Not sure where to look? Answer a few questions to find the information you need. Start now Consumer services filter First published: 20/03/2023 Last updated: 20/03/2023 Print Page Linkedin Twitter Share page Select the option that applies to you, so we can help direct you to the right place. Back I want support with financial services I want to check a firm or a person I want to find out how to complain or claim compensation I want to protect myself from scams I want to report something I'm searching for something else If you can't find what you're looking for, please try searching our website. Search Back Bank accounts Debts Check MoneyHelper for free, impartial help, backed by government, on dealing with debts. We work with MoneyHelper to provide free support and financial guidance. MoneyHelper Financial advice Funeral plans Insurance Check MoneyHelper for free, impartial help, backed by government, on insurance. We work with MoneyHelper to provide free support and financial guidance. MoneyHelper Investments Loans and credit Mortgages Payments Pensions Savings Back I want to check if a firm is authorised and has the right permissions Search our Financial Services Register for authorised firms and individuals. Financial Services Register Back If my provider goes out of business Read our pages on: How to claim compensation if a firm fails Using claims management companies If I'm unhappy with a financial firm or individual Read our pages on: How to complain How to complain about a payment or e-money service Using claims management companies I want to complain about a regulator Complain about the FCA, the PRA or the Bank of England (the regulators). Complain about a regulator If I have a car finance complaint Read our page on: Car finance complaints Back How to avoid scams Find out how to spot and avoid scams. Protect yourself from scams Check if an investment is a scam Visit ScamSmart to find out how to avoid investment and pension scams. ScamSmart Protect myself from pension scams Find out how to spot and avoid pension scams. Types of pension scams Learn about fake FCA communications Find out how to spot and avoid fake FCA emails, phone calls, and websites. Fake FCA communications Check our Warning List of unauthorised firms Our Warning List shows the firms that we’re concerned are working without our permission. FCA Warning List Back A scam Find out what scams we can look into and how to make a report. Report a scam How to spot fake FCA communications An unauthorised payment from my bank account Find out more about claiming a refund and why a refund can be refused. Unauthorised payments from your account A misleading advert or promotion Find out what we can investigate and how to spot the warning signs. Report a misleading advert An unfair or unclear contract Find out how to spot and report an unfair or unclear term. Report an unfair contract term I want to complain about a financial firm or individual Read our pages on: How to complain How to complain about a payment or e-money service Using claims management companies Back Learn about opening and managing a bank account Check MoneyHelper for free, impartial help, backed by government, on banking. We work with MoneyHelper to provide free support and financial guidance. MoneyHelper Protect myself from banking scams Find out how to spot and avoid banking scams. Banking and online account scams Back Learn about savings Check MoneyHelper for free, impartial help, backed by government, on savings. We work with MoneyHelper to provide free support and financial guidance. MoneyHelper Use our savings calculator Check how much you could earn if you switch to a savings account with a higher interest rate. Savings calculator Back Back Learn about financial advice Check MoneyHelper for free, impartial help, backed by government, on financial advice. We work with MoneyHelper to provide free support and financial guidance. MoneyHelper Check a financial adviser Search our Financial Services Register for authorised firms and individuals. Financial Services Register Back Learn about funeral plans Check MoneyHelper for free, impartial help, backed by government, on funeral plans. We work with MoneyHelper to provide free support and financial guidance. MoneyHelper Check a provider Find out how to make sure your provider is authorised by us, and what you should do if it isn’t. Check your funeral plan provider Back Back Learn about investing Read our InvestSmart articles to help you make better investment decisions. InvestSmart Check if an investment is risky Read our InvestSmart articles to help you make better investment decisions. InvestSmart Check if an investment is a scam Visit ScamSmart to find out how to avoid investment and pension scams. ScamSmart Back Learn about loans and credit Check MoneyHelper for free, impartial help, backed by government, on borrowing money. We work with MoneyHelper to provide free support and financial guidance. MoneyHelper Protect myself from loan and credit fraud Find out how to spot and avoid loan fee fraud. Loan fee fraud Back Learn about mortgages Check MoneyHelper for free, impartial help, backed by government, on mortgages. We work with MoneyHelper to provide free support and financial guidance. MoneyHelper Check a mortgage adviser Search our Financial Services Register for authorised firms and individuals. Financial Services Register Protect myself from mortgage fraud Find out how to spot and avoid mortgage fraud. Mortgage fraud Back Learn about making and receiving payments Find out what you can expect from your bank when you make and receive payments. Making and receiving payments I've noticed an unauthorised payment from my account Find out more about claiming a refund and how to avoid unauthorised transactions. Unauthorised payments from your account Using payment service providers Find out about non-bank payment providers and what protections you have. Using payment service providers Back Learn about pensions Check MoneyHelper for free, impartial help, backed by government, on pensions. Pension Wise is another service from MoneyHelper. It offers free, impartial guidance to over 50s. MoneyHelper Pension Wise Transferring my final salary pension If you're considering a transfer, find out what you need to think about, and the risks involved. Considering a defined benefit pension transfer Protect myself from pension scams Find out how to spot and avoid pension scams. Types of pension scams Resources Complain if you're unhappy about a financial service or product Check our Financial Services Register to find out if a business is authorised Report a scam, unauthorised firm or individual to us /consumers/financial-terms How the FCA can help you See our resources for consumers. A to Z of financial terms Your rights with financial services Latest warnings Our most up-to-date warnings of firms and individuals running scams or operating without our authorisation. JOINCOBRATRADINGPLATFORM (new) 19/04/2024 INCOTRUSTCAPITAL (new) 19/04/2024 metablissfinance.com (new) 19/04/2024 Flow Trade 24/flowtrade24.com (Clone of FCA Authorised Firm) (new) 18/04/2024 independentlossadjusters.co.uk (Clone of FCA Authorised Firm) (new) 18/04/2024 See all warnings Latest news FCA sets out findings against Link Fund Solutions Published: 11/04/2024 FCA secures £1.6m for investors from alleged unlawful investment schemes Published: 04/04/2024 SO FX Ltd in creditors’ voluntary liquidation Published: 02/04/2024 See all consumer news Rising costs of living If you’re struggling with your finances, there are steps you can take to start managing your situation. Learn about the support available Be a ScamSmart investor Check an investment or pension opportunity you’ve been offered and avoid scams. Visit ScamSmart Let us know what you think Your feedback really matters to us, as we continue to make improvements to our website.
Select the option that applies to you, so we can help direct you to the right place. Back I want support with financial services I want to check a firm or a person I want to find out how to complain or claim compensation I want to protect myself from scams I want to report something I'm searching for something else If you can't find what you're looking for, please try searching our website. Search Back Bank accounts Debts Check MoneyHelper for free, impartial help, backed by government, on dealing with debts. We work with MoneyHelper to provide free support and financial guidance. MoneyHelper Financial advice Funeral plans Insurance Check MoneyHelper for free, impartial help, backed by government, on insurance. We work with MoneyHelper to provide free support and financial guidance. MoneyHelper Investments Loans and credit Mortgages Payments Pensions Savings Back I want to check if a firm is authorised and has the right permissions Search our Financial Services Register for authorised firms and individuals. Financial Services Register Back If my provider goes out of business Read our pages on: How to claim compensation if a firm fails Using claims management companies If I'm unhappy with a financial firm or individual Read our pages on: How to complain How to complain about a payment or e-money service Using claims management companies I want to complain about a regulator Complain about the FCA, the PRA or the Bank of England (the regulators). Complain about a regulator If I have a car finance complaint Read our page on: Car finance complaints Back How to avoid scams Find out how to spot and avoid scams. Protect yourself from scams Check if an investment is a scam Visit ScamSmart to find out how to avoid investment and pension scams. ScamSmart Protect myself from pension scams Find out how to spot and avoid pension scams. Types of pension scams Learn about fake FCA communications Find out how to spot and avoid fake FCA emails, phone calls, and websites. Fake FCA communications Check our Warning List of unauthorised firms Our Warning List shows the firms that we’re concerned are working without our permission. FCA Warning List Back A scam Find out what scams we can look into and how to make a report. Report a scam How to spot fake FCA communications An unauthorised payment from my bank account Find out more about claiming a refund and why a refund can be refused. Unauthorised payments from your account A misleading advert or promotion Find out what we can investigate and how to spot the warning signs. Report a misleading advert An unfair or unclear contract Find out how to spot and report an unfair or unclear term. Report an unfair contract term I want to complain about a financial firm or individual Read our pages on: How to complain How to complain about a payment or e-money service Using claims management companies Back Learn about opening and managing a bank account Check MoneyHelper for free, impartial help, backed by government, on banking. We work with MoneyHelper to provide free support and financial guidance. MoneyHelper Protect myself from banking scams Find out how to spot and avoid banking scams. Banking and online account scams Back Learn about savings Check MoneyHelper for free, impartial help, backed by government, on savings. We work with MoneyHelper to provide free support and financial guidance. MoneyHelper Use our savings calculator Check how much you could earn if you switch to a savings account with a higher interest rate. Savings calculator Back Back Learn about financial advice Check MoneyHelper for free, impartial help, backed by government, on financial advice. We work with MoneyHelper to provide free support and financial guidance. MoneyHelper Check a financial adviser Search our Financial Services Register for authorised firms and individuals. Financial Services Register Back Learn about funeral plans Check MoneyHelper for free, impartial help, backed by government, on funeral plans. We work with MoneyHelper to provide free support and financial guidance. MoneyHelper Check a provider Find out how to make sure your provider is authorised by us, and what you should do if it isn’t. Check your funeral plan provider Back Back Learn about investing Read our InvestSmart articles to help you make better investment decisions. InvestSmart Check if an investment is risky Read our InvestSmart articles to help you make better investment decisions. InvestSmart Check if an investment is a scam Visit ScamSmart to find out how to avoid investment and pension scams. ScamSmart Back Learn about loans and credit Check MoneyHelper for free, impartial help, backed by government, on borrowing money. We work with MoneyHelper to provide free support and financial guidance. MoneyHelper Protect myself from loan and credit fraud Find out how to spot and avoid loan fee fraud. Loan fee fraud Back Learn about mortgages Check MoneyHelper for free, impartial help, backed by government, on mortgages. We work with MoneyHelper to provide free support and financial guidance. MoneyHelper Check a mortgage adviser Search our Financial Services Register for authorised firms and individuals. Financial Services Register Protect myself from mortgage fraud Find out how to spot and avoid mortgage fraud. Mortgage fraud Back Learn about making and receiving payments Find out what you can expect from your bank when you make and receive payments. Making and receiving payments I've noticed an unauthorised payment from my account Find out more about claiming a refund and how to avoid unauthorised transactions. Unauthorised payments from your account Using payment service providers Find out about non-bank payment providers and what protections you have. Using payment service providers Back Learn about pensions Check MoneyHelper for free, impartial help, backed by government, on pensions. Pension Wise is another service from MoneyHelper. It offers free, impartial guidance to over 50s. MoneyHelper Pension Wise Transferring my final salary pension If you're considering a transfer, find out what you need to think about, and the risks involved. Considering a defined benefit pension transfer Protect myself from pension scams Find out how to spot and avoid pension scams. Types of pension scams
